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Delivery

Where is my parcel?

Track your order 

Your order confirmation has a button you can click to track your parcel.
We send a new email when your parcel leaves our warehouse. The email includes a link you can use to track your parcel.

What are your delivery options?

Delivery is to your home via FedEx.

How do I know when you have sent my parcel?

We will send you an email when your parcel leaves our warehouse. The email includes a link you can use to track your parcel.

Delivery time

All orders are picked and packed at our central warehouse in Sweden within 1-2 days from receipt of order. The carriers transport times differ* and should be added to the delivery time. Follow the tracking link in your delivery confirmation for exact information.

*FedEx 1-3 business days (Economy)

All items ordered up to 10 kilos will be dispatched in a single shipment. Orders above 10 kilos will be packed in multiple packages at Panduros cost. Any items out of stock will be cancelled and needs to be re-ordered. We will advise when the items will be back on stock on your delivery note.
During our peak seasons or during promotions, delivery may take a little longer.
You have the right to cancel the purchase if you cannot accept a longer delivery time than confirmed in your order confirmation. You will be refunded within 14 days.

Delivery

We are not responsible for any delay in delivery if you are not there to collect your order when it arrives. It is your responsibility to tell FedEx, our courier company, to arrange re-delivery or collection.

FedEx Customer Service 
Phone No: 03456070809 
Email: https://www.fedex.com/en-gb/customer-support/contact.html

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