How do I submit a complaint about an item?
Contact us at email@example.com.
Never send items in return before you have contacted us. We process all complaints separately.
How do I return an item about which I want to submit a complaint?
Use the prepaid shipping label. Make sure the items are carefully packed – you are responsible for them until we receive them. Remember to include a copy of the packing slip and return form. Drop off the parcel at your nearest FedEx service location.
Returns due to a complaint are free for customers. Never send items in return before you have contacted us.
How long does it take to process a complaint?
We receive the parcel from FedEx within 2-5 days from when you dropped it off. Then it will take 1-2 days before the refund is made via Klarna.
How do I know if you have received the item I am returning due to a complaint?
If you use the prepaid shipping label, you will receive shipping confirmation from FedEx. After that, we will receive the parcel within 2-5 days.
When will I get my refund for a return due to a complaint?
Klarna will process your refund within 3-7 days from dropping off the parcel at the delivery point.