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Withdrawal and returns

How long do returns take?

We receive the parcel from FedEx within 2-5 days from when you dropped it off. Then it will take 1-2 days before the refund is made via Klarna.

How do I return an item?

Fill in the return form included in your parcel.
Include the return form and packing slip in the parcel together with the item you want to return. You are welcome to use the same packaging in which your order arrived.
Drop off your return shipment at your nearest FedEx location.
When your return has reached us, Klarna will adjust your invoice.

Does it cost anything to make a return?

Yes, you must pay for return shipping.

Withdrawal and returns

Your legal rights: When you buy goods from a business, in law you have a number of rights as a consumer. These include the right; of withdrawal for 14 days from the time you received your package, to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.

Our policy: In addition to your legal rights, we also allow you 30 days full returns at self-cost if you simply change you your mind. Notify customercare@panduro.com with 30 days from receipt of your order.
Members of We are Panduro always have 365 days full returns at self-cost. 

The right of withdrawal does not include:
-Products that are designed or specially manufactured according to your instructions, or carry a clear personal touch.
-Sealed items where you have broken the seal and the item cannot be returned for health or hygiene reasons.

Note: The product must not be handled to a greater extent than was necessary to determine the nature, characteristics and functioning of the goods (unused and in unopened packaging).
If the item shows that it has been used, or has been damaged, you should expect to pay for the impairment.

If you wish to cancel your purchase, you must notify us within 14 days of receipt of your package.
Fill in and E-mail the enclosed return form to: customercare@panduro.com

Link to our return form is also sent in the order confirmation.
-Return freight shall be paid by buyer.

You cannot undo the purchase by not picking up the package. You must give us a clear message that you have canceled the purchase. We do not redeem packages sent to us.

Send the goods back as soon as possible, but no later than 14 days after you have notified us of your undone purchase. Take care that the goods are properly packed; you have the responsibility until we receive them.

Return of WEB orders/Refunds

WEB orders must be returned to Panduro's main warehouse at self-cost.

Address:
Panduro Hobby AB
c/o Nowaste Logistics AB
Mineralgatan 17
SE-254 64 Helsingborg
Sweden

For fast and safe returns:

-Fill in the enclosed return form and place in the parcel.
-Use the same packaging in which you received your goods or pack properly as you have the responsibility until we have received the parcel.
-Deliver the return package at your nearest Fedex delivery point.
-If you return flammable goods, please make sure that the packaging is clearly marked with the flammable symbol.
-You will be refunded within 14 days after we receive the items from you

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